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IKON Business Group

Since 2003 Technology Consulting Firm IKON Business Group, Inc. Recommends the Personalized Service and Technical Expertise of BUMI for Clients’ Data Backup and Disaster Recovery Needs

The Challenge

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Management and technology consulting firm IKON Business Group, Inc. is a leading provider of IT solutions for small- to medium-sized businesses. Based in New York City, IKON provides cutting edge, affordable outsourced technology services to a diverse group of clients. CEO Ken Nero says while most of their clients do not focus on IT, there are two areas clients are very aware of and concerned about — virus protection and data backup. “In our business, there are two situations in which a client will surely fire you — a big bill for virus clean up or lost data,” says Nero. “Our clients expect processes in place ahead of time to protect them from these business-crippling events.”

Since IKON doesn’t provide their own data backup and recovery solution, they needed a strong partner to recommend for data protection and disaster recovery to its clients. In 2003, IKON found BUMI. “We were impressed with their focus on restore rather than backup,” Nero says. “And having looked at many other options for our customers, I had not seen another company with their level of customer service.”

The Solution

Nero says IKON always recommends BUMI first since they specialize in both backup and disaster recovery. IKON relies on BUMI’s superior customer service and the support of a strong, experienced technical staff. Their clients appreciate the attention to detail BUMI provides, including proactive warnings when bills unexpectedly increase and advice as to how to reduce them.

Sometimes the managed service provider’s clients need a little more convincing. “Here’s how we demonstrate the difference between BUMI and their competitors to our clients,” he says. “We ask our clients to call another data backup company and try to speak to a live person. Then we tell them to call BUMI. At BUMI you will always have someone picking up the phone who actually knows your data, not someone reading from a script.”

The Results

Ten years after their introduction, IKON has most of their clients using BUMI. “Data backup is like insurance,” Nero says. “When you have to use it, you want to be assured that it’s easy to execute and you are covered. You are not really going to use it much but when you need it; it has to be a great experience because you may not get a second chance to recover your data.” IKON’s clients hire them to provide the best technology, protection and service for their IT needs. “We always focus on best practices. BUMI is the best practice for cloud backup,” Nero says.

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““We always focus on best practices. BUMI is the best practice for cloud backup.”

Ken Nero, CEO

““Here’s how we demonstrate the difference between BUMI and their competitors to our clients. We ask our clients to call another data backup company and try to speak to a live person. Then we tell them to call BUMI. At BUMI you will always have someone picking up the phone who actually knows your data, not someone reading from a script.”

Ken Nero, CEO

“Data backup is like insurance. When you have to use it, you want to be assured that it’s easy to execute and you are covered. You are not really going to use it much but when you need it; it has to be a great experience because you may not get a second chance to recover your data.”

Ken Nero, CEO