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Domino Computing, Inc.

IT Consultant Domino Computing Recommends BUMI to Safeguard Important Data for its Clients

SINCE 2004 BUMI HAS BEEN PROVIDING PERSONALIZED ATTENTION AND SUPERIOR CUSTOMER SUPPORT TO DOMINO COMPUTING PROFESSIONAL SERVICE CLIENTS

The Challenge

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Domino Computing, Inc. is a Manhattan-based IT Consulting Firm specializing in supporting the computing needs of small to mid-size businesses and non-profit organizations. Founded in 2001, Domino Computing is a complete IT solutions provider with services that include network management and maintenance, disaster prevention and recovery, managed security, hosting services, email security, and hardware and software sales.

Domino Computing emphasizes personalized service for each client and to that end has a team of engineers that works with each client on all of its issues. When Domino Computing President Anthony Mancini set out to find a partner to provide clients with a reliable hosted backup service, he knew that top-of-the-line customer service was a prerequisite.

The Solution

In 2004, one of Domino Computing’s clients started working with BUMI (Backup My Info!) and told Mr. Mancini how impressed they were with the hosted service. “This was before cloud computing was as prevalent as it is now,” Mr. Mancini says. “I started learning about BUMI and I thought its solution was excellent. I began recommending BUMI to my clients and I haven’t stopped yet.”

Mr. Mancini appreciates that BUMI is very good at keeping Domino Computing well informed about clients’ accounts through strong communications and reporting. “Their software is great, and there’s nothing you can’t do with it as far as backups,” he says. Domino Computing’s clients are using BUMI to securely back up Microsoft products including Outlook, Exchange, SQL databases and the Office Suite as well as many other file types. “BUMI works especially well for clients in tightly regulated industries, such as the medical and financial fields because BUMI’s software encryption is so complete and granular. ” he says. I tell my clients that if they want to sleep well at night, BUMI is the right service for them.”

The Results

Domino Computing has performed multiple recoveries and has never encountered a problem that BUMI was unable to solve. Mr. Mancini likes that the monthly fee includes comprehensive support that is provided by longtime employees who are adaptive, responsive and experts with their product. “Anybody can run a service over the Internet without a proper support staff. With BUMI Technical Support, there is no downtime waiting for automated systems. With one phone call, you can reach a live person – one who is knowledgeable, responsive and committed to getting the job done right”

Mr. Mancini says he appreciates BUMI’s flexibility, and the fact that they prioritize building solid and trusting relationships with both partners and clients. “As an IT consulting firm, we must select partners that work well with us and our clients,” Mr. Mancini says. “Our clients look to us to tell them what they need and what they need to do. The last thing I’m going to do is recommend a service that doesn’t work. BUMI has a great product and great support staff. That’s how you keep business and build relationships.

 

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“As an IT consulting firm, we must select partners that work well with us and our clients. Our clients look to us to tell them what they need and what they need to do. The last thing I’m going to do is recommend a service that doesn’t work. BUMI has a great product and great support staff. That’s how you keep business and build relationships.”

Anthony Mancini, President

“Anybody can run a service over the Internet without a proper support staff. With BUMI Technical Support, there is no downtime waiting for automated systems. With one phone call, you can reach a live person – one who is knowledgeable, responsive and committed to getting the job done right.”

Anthony Mancini, President

“BUMI works especially well for clients in tightly regulated industries, such as the medical and financial fields because BUMI’s software encryption is so complete and granular. I tell my clients that if they want to sleep well at night, BUMI is the right service for them.”

Anthony Mancini, President