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Superior Office Systems

Longtime BUMI Client Upgrades to BUMI Cloud Recovery (BCR) to Ensure Remote Access to their Servers in the Event of a Disaster

The Challenge

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Superior Office Systems, with over 50 employees, is an authorized Canon Copier Dealership servicing the Metropolitan New York area since 1967. They specialize in a full digital product line and provide a variety of software solutions. Superior Office Systems put a strong emphasis on service, with quick response times and replacement parts kept on site. In 2005, co-owner Eric Wolf learned the hard way that his data backup service provider did not provide that same reliable service. When Wolf’s computer crashed and he lost all his contacts, his backup provider was unable to restore the data. Wolf set out to find a better solution and found it with BUMI (Backup My Info!).

The Solution

Superior Office Systems began using BUMI to backup the business’ six servers and all their important data including Microsoft Exchange, QuickBooks, billing and customer service data. Wolf says over the years BUMI has performed many successful restores for his company. “BUMI is the best insurance I’ve ever had,” he says. “I spend a lot more money for my commercial insurance, and I never use it. With BUMI, I spend a lot less and I’ve used it many times. Your data is as important as your commercial property. If anything, it’s more important.”

Wolf appreciates and depends on the excellent customer service BUMI provides. “Their people know what they are doing and they are very friendly, great on the phone,” he says. BUMI continually touches base to make sure they are still backing up the most critical data. “If the BUMI staff sees a possible problem they give us advice on how to fix it. If there’s a problem, I want to know about it, and I really appreciate the calls,” he says. Wolf also praises BUMI’s ability to work with non-IT professionals. “The BUMI customer support engineers don’t talk down to you,” he says. “You can tell that they are technical professionals – but they are as good with non-technical people as with IT staff.”

Knowing how difficult it would be to do business if Superior Office Systems were to lose access to their servers due to a disaster, Wolf was very interested when his BUMI representative told him about BUMI Cloud Recovery (BCR).

BUMI Cloud Recovery (BCR) is a virtual disaster recovery solution that enables businesses to access their servers in BUMI’s cloud in the event of a disaster. In a short period of time after declaring a disaster, BUMI can have Superior Office Systems’ servers up and running and accessible via a virtual desktop. BCR does not require expensive third party software nor a dedicated internet connection for replication. And, like BUMI’s other solutions, BCR does not require clients to have a dedicated in-house IT staff to maintain it.

BUMI explained to Superior Office Systems that their applications and data from their BCR protected servers would be stored in BUMI’s datacenters, compressed and encrypted. Should Superior Office Systems have to declare a disaster, BUMI would immediately begin the process of restoring their servers into BUMI’s cloud. Superior Office Systems’ end-users could access their servers through a virtual desktop from any location with an internet connection. Wolf was sold.

“I want to make sure that if I can’t get to my office or my servers are damaged or unusable due an issue like a power outage, I can still conduct business with minimal downtime,” he says. “Now I know I can, though I hope we never need it.”

The Results

From their prior experience with another backup provider, Superior Office Systems knew firsthand the devastation of unreliable data backup. Since switching to BUMI, they have come to trust and depend on the state-of-the-art technology and knowledgeable, proactive customer service. “BUMI is a great service provider that every professional business that depends on their data should have. You don’t understand the value until you have an issue. All business owners should understand that it’s not a matter of if you lose your data, but when you lose your data. It’s happened to us a few times and BUMI has always been able to successfully restore our data.”

It was this confidence in BUMI’s solutions and staff that led Superior Office Systems to sign up for BCR. “With BUMI, it’s like we had one type of insurance for our data and a few years later, decided to get a higher level of insurance for our servers,” Wolf says. “BUMI Cloud Recovery is like our umbrella policy for our servers. BCR comes with a monthly premium and a deductible so we are ready just in case disaster strikes our servers.”

 

logo_superior_office_systems Industry: Office Equipment

“BUMI is the best insurance I’ve ever had. I spend a lot more money for my commercial insurance, and I never use it. With BUMI, I spend a lot less and I’ve used it many times. Your data is as important as your commercial property. If anything, it’s more important.”

Eric Wolf, Co-Owner

“With BUMI, it’s like we had one type of insurance for our data and a few years later, decided to get a higher level of insurance to cover our servers as well. BUMI Cloud Recovery (BCR) is like our umbrella policy. BCR comes with a monthly premium and a deductible so we are ready just in case disaster strikes our servers.”

Eric Wolf, Co-Owner

 “BUMI is a great service provider that every professional business that depends on their data should have. You don’t understand the value until you have an issue. All business owners should understand that it’s not a matter of if you lose your data, but when you lose your data. It’s happened to us a few times, and BUMI has always been able to successfully restore our data.”

Eric Wolf, Co-Owner