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Abbey Spanier Rodd & Abrams, LLP

Prominent Mid-Sized Law Firm Selects Backup My Info! For Disaster Recovery

SELECTION FREES UP IT STAFF TIME WHILE SECURELY PROTECTING IMPORTANT CLIENT DATA

The Challenge

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Abbey Spanier Rodd & Abrams, LLP is a nationally recognized law firm specializing in large, complex litigation. After the events of September 11th, the New York City headquartered firm decided their system of internally backing up their data on tape and storing it onsite was too risky in today’s uncertain world.

But that wasn’t the only downfall of their existing tape-based system. “Our biggest issue from an IT point of view was the fact that we needed to have a dedicated person in charge of the tape system,” said John Vigliarolo, Director of IT for Abbey Spanier. “It had become a second job for someone in our IT department to manage the maintenance of the tapes.” While it made sense for Abbey Spanier to move away from traditional tape backup, some senior people in the law firm were hesitant to move their data offsite and give a third party possible access to their confidential files.

The Solution

“Our top priority became getting our data out of this building in a way that satisfied everyone’s privacy concerns,” Vigliarolo says. They tried another hosted offer that did provide data security, but that service required the firm to backup the entire system every day, rather than simply backing up daily changes.

In 2003 Vigliarolo spoke to Backup My Info! (BUMI), which provides businesses with a fully managed online backup service that could backup daily changes. BUMI had several layers of security built into the service, encrypting the data from the time it left Abbey Spanier’s computers and leaving it encrypted until the data is safely back on their machines. Before he could sign with BUMI, Vigliarolo had to assure the partners that no one outside the firm would be able to access their important client data. “Once BUMI and I explained their extensive encryption process, our partners became comfortable with it. We haven’t looked back since.”

One aspect of BUMI’s service that really impressed Abbey Spanier’s IT department was the ability to backup multiple revisions of a given file. “As long as I have a date I can find the revised version,” Vigliarolo explains. “It doesn’t matter if you’ve changed the document several times since.” He also likes that he can customize this feature on his own. “I have our system set up for 10 revisions which has come in very handy. For instance, my team uses it when an attorney has needed to restore a specific version of a document from a specific date. It’s really simple.”

The Results

“For us, the overall hassle of tape backup management was incredibly tedious and time consuming, taking up way too much of my limited team resources,” says Vigliarolo. “Once I set up Backup My Info! it completely took the job off of IT’s plate.”

The firm now backs up 15 servers with BUMI. Abbey Spanier trusts BUMI to backup litigation support databases, case files, e-mails, and Microsoft Office (Word, Excel, and PowerPoint) files. They even have BUMI backing up billing on the individual PCs in the accounting department. Abbey Spanier’s IT staff appreciate BUMI’s excellent technical support and marvel at the fact that it’s just as easy to restore one file or the whole system. “Their tech support team is even on top of our backups,” says Vigliarolo. “If a backup doesn’t go through, they will let me know. For example, last night one of my routers was down so one of my systems didn’t backup. I already got an email from BUMI about it.” BUMI believes the personalized engineering support they provide to every client is critical to their success as a premier hosted backup solution company.

Vigliarolo says BUMI is the best backup system he’s ever used and says that he has referred several colleagues and clients to the service. “I know that if a disaster did happen we could be back up and running in no time,” says Vigliarolo. “And the partners trust that our data is safe and secure.”

 

logo_abbey_spanier Industry: Legal

“With Backup My Info! I know that if a disaster did happen we could be back up and running in no time. And the partners trust that our data is safe and secure.”

John Vigliarolo, Director of IT

“For us, the overall hassle of tape backup management was incredibly tedious and time consuming, taking up way too much of my limited team resources. Once I set up Backup My Info! it completely took the job off of IT’s plate.”

John Vigliarolo, Director of IT